We believe everyone has the right to digital privacy. Along with digital privacy, consumers also have the right to transparency. Because you are entrusting us with your data, we believe it is even more important that we are transparent with you regarding what information we collect, how it is collected, from where it is collected, and why it is necessary to collect. We wrote this privacy policy with you in mind, attempting our best to provide a comprehensive yet easy to understand document.
The short version- Wiz VPN does not collect, monitor, or log your browsing activity, such as what websites you went on, when connected to the VPN Service.
- We collect aggregated and anonymous performance data to improve functionality and product performance, diagnose crashes, identify bugs, and optimize server performance. This aggregated and anonymous data does not include IP address, connection time stamps, or DNS inquiries.
- Our goal is to collect and retain the least amount of data. However we have to collect and retain some data, such as email address and billing information, which allows for you to continue using the VPN service.
- We do not sell or rent your personal information to third parties.
- You have the right to request, review, and request deletion of your personal data.
1. This Policy
This Policy explains how we collect and store (“Process”) Personal Data. The Policy applies to the information we collect about visitors (the “you”) to www.Wiz VPN.com (the "Site") and subscribers (the “you”) to the Wiz VPN VPN service (the "Services" and “App”), which are owned and operated by Mudhook Marketing, Inc.1 (“Company”, “we”, “us” and “our”). For the purposes of this Policy, Company is the Controller. Terms used in this Policy are explained in Section I below.
From time to time, we may change or update this Policy, without prior notice to you. Your continued use of the Site or Services constitutes your acceptance of the then-effective Policy.
Our Terms of Service, including their limitation on liability, apply to this Policy. You can read them here.
If you have any questions regarding this Policy, the information that is collected, or GDPR request, contact details are provided in Section N below.
2. Collection and Creation of Personal Data
We collect Personal Data: directly from you, through the use of the Site, and through the use of the Apps.
How we obtain personal data:
You: This data is collected when you fill out a form on our website; subscribe to the VPN Service; when you contact us via email, chat, telephone, social media platforms, or by any other means; when you publicly submit reviews on forums, review platforms, or any other means.
Our App: This data is collected when you download, install, or use our Apps.
Why we obtain personal data:
- Provisioning of Services. To create your account, collect payment for our Services, verify your identity when you log into the Site, and administer accounts.
- Operating and Improving the Site. To better understand how our Site is found, how visitors engage with our Site, provide visitors with relevant content or advertisements, identify issues with our Site, plan improvements to our Site or to create new Sites.
- Operating and Improving the App. To identify Service performance issues, improve App performance, fix bugs, plan improvements to our App or to create new Apps.
- Communications. To send you information about industry news, product updates, changes to any of our Sites or Apps, to send you offers made available by us, our affiliates, or our marketing partners and to respond to your requests for help and technical assistance.
We may also create Personal Data about you, such as records of your interactions with our customer service department or details of your payments to us.
3. Sensitive Personal Data
We respect your privacy and do not seek to collect or otherwise Process your Sensitive Personal Data. If we ever need to Process your Sensitive Personal Data for a legitimate purpose, we would do so in accordance with applicable law.
4. Purposes of Processing Data
We may Process your Personal Data for the following purposes:
- Provision of services: providing our Sites, Apps and services to you, as well as operating, managing and improving our Sites and our Apps, providing content through them to you, maintaining and improving them, and notifying you of changes to them.
- Communications: communicating with you by any means you have provided to us
- Administrative matters: processing to support sales, finance, corporate audits, vendor management, legal compliance, and preventing and investigating breaches of policy or law.
- Security: helping secure your Personal Data,
- Legal proceedings: establishing, exercising or defending legal rights.
5. Third Parties
We use third-party services to assist us with processing payments, fraud detection, improving website performance, app crash information, and email communications. These service providers receive only the information needed to perform their designated functions, and are not permitted to use the information for their own marketing, advertising or research purposes. We do not sell personal information to third parties.
We closely review any third party requests we receive for customer information. Since we do not collect, monitor or log your browsing activity, we do not have logs of your browsing activity to provide in response to third party requests. We cannot provide information that we do not have, and we otherwise provide information only when we are legally required to.
6. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Data.
- In the workplace: We use appropriate security measures to protect your personal information from loss, theft, misuse, or unauthorized access. All of our employees are kept up-to-date on these best practices. In addition, we restrict employee access to service administrative panels to only those who require such access in order to perform their job functions.
- On the internet: We seek to safeguard your data. Where appropriate, we use encryption, access controls, passwords, and physical security measures to protect the information we collect and maintain about you against unauthorized access and disclosure. However, because the internet is an open system, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted using the internet.
7. Your Legal Rights
Under and subject to applicable law, you may have a number of rights, including: the right not to provide your Personal Data to us; the right of access to your Personal Data; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Data; the right to object to the Processing of your Personal Data; the right to have your Personal Data transferred to another Controller; the right to withdraw consent; and the right to lodge complaints with Data Protection Authorities. We may require proof of your identity before we can give effect to these rights.
8. Transfer of Personal Data
To provide you with the Services under your contract, it is necessary for us to store, process and transmit your personal data in the United States and other locations around the world. These countries may have data protection laws that are different to the laws of your country.
When we process the data within our group, regardless of where we are, we have implemented appropriate safeguards to ensure your personal data will remain protected in accordance with European Union data protection laws. These safeguards include the Standard Contractual Clauses for transfers to our non-EEA entities. Where we use third parties which process your personal data internationally, we have implemented similar appropriate safeguards to ensure your personal data will remain protected in accordance with this privacy policy.